SHIPPING POLICY

WHERE DO WE DELIVER?

We deliver to postal addresses in Oman, Saudi Arabia, Kuwait, Bahrain, United Arab Emirates and United States. Please enter a complete street address, including a pin code or zip code.

HOW DO I PLACE AN ORDER?

We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the “Add to Cart” button. During checkout, you just need to enter or confirm your shipping address and credit card information, and then you can place your order.

ESTIMATED TIME OF ARRIVAL

At Enjoyrc, all of our products are produced in-house. We generally keep an inventory of all products on hand, but during times of high sales volumes, there may be a delay while we produce your order. Unless otherwise noted during the checkout process, the following arrival times are typical:

Order Cut-Off Time: 5:00 PM (GMT+04:00) Gulf Standard Time (Muscat)

SHIPPING METHOD

Enjoyrc products are shipped using Fast Express Shipping and Aramex Express Shipping. The prices for Enjoyrc products do not include shipping. Shipping is calculated during the checkout process and added to the order total. 

TRACKING DETAILS

We will send you an email on the dispatch of your order as soon as the items are handed over to the courier. These alerting emails will include the tracking number, website information for the courier company, and the expected arrival date. You may also check this on our order status page or by logging in to the My Account section of our site. Tracking numbers for packages sent may take up to 24 business hours to become active on the courier websites. Please notify us within 24 hours if you discover any discrepancy in the shipment delivery.

CHANGE OF SHIPPING ADDRESS

If your item has not yet been shipped, you have the option to update your shipping address by reaching out to our customer service team at support@enjoyrc.com. However, please note that once the item has been dispatched, we are unable to guarantee changes to the shipping address, as we are not obligated to do so.

RESCHEDULED DELIVERY

Some of our carriers require a signature on delivery. In this case, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or amend your delivery address.

OTHER INFORMATION

Please ensure that all delivery information is correct. If there is incorrect and/or missing information, we may need to contact you to update the delivery details, which could potentially cause delays in delivering your order. Additionally, delays may occur due to external factors such as weather conditions, flight delays, and customs inspections, which may occasionally be beyond our control. However, in such cases, we will make every effort to collaborate with our shipping partners and ensure the necessary follow-up.

If you have any further questions about our shipping policy, please reach out to our customer support team at

Email: support@enjoyrc.com

Phone: +968 9944 7874

Address: Oman Muscat Road 3323, Muscat, 111, Oman